A monthly contract provides you with a fixed price for all your general IT Support needs. Many IT companies offer these, but you need to understand what is included in each, as out of contract work can be expensive. At CrackingIT our contract covers more than the normal.
With our monthly contract the following services are included.
- Unlimited help desk calls
- Remote fix of problems where possible.
- Monitoring of your servers – looking for issues before they become a problem
- Anti Virus – we provide the software and remotely manage it.
- Backup of your server – data is charged at 40p per GB
- Management of your router and firewall
- Fix viruses
- Resolve email issues
- Upgrades to your applications such as Sage etc.
- Quarterly on site account review
On site work and the provision of new equipment is charged on a time and material basis, but this is discounted from our usual hourly rate.
Should you have any questions or want a quote please feel free to call us.
For smaller businesses who need ad-hoc support our pay as you go service is perfect. You are billed in 15 minute blocks, with a discount when a job takes an hour. The quality of service is the same as a monthly contract, you are just not committed to a monthly fee.
- No annual support contract
- Pay As You Go
- We speak your language not computer speak
- We maintain customers by exceptional service
- Our customers recommend us