Many of our customers seem to find the process of transferring a call a little challenging. There are two ways.

The first is a blind transfer where you transfer the call and when the other person answers the person you have transferred is already there. This is very simple, just press TRANSFER, dial the extension number and press SEND or TRANSFER.

The second is an announced transfer where you put the caller on hold and announce to the recipient who it is before transferring them. To do this you select another line, and dial the person by entering their extension followed by SEND, when they answer you tell them what it is about, and then press <TRANSFER> and the original line which will be flashing

As a picture says a million words here is a video demonstrating the three methods

If you have any requests for self help videos please let us know.

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